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  • Frequently Asked Questions (FAQ)

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    How is my K-LOVE profile used to improve the streaming experience?

    Thank you for streaming K-LOVE! We need help to continue improving your streaming experience. By logging in to your K-LOVE profile while streaming, you’re helping us track and measure performance, quality, and activity. This information is used for updating the streaming experience. Your K-LOVE profile also grants you access to all KLOVE.com features that require a login: Pray For Others, Tell Us Your Story, Contests, and Donations.

    Not able to download NextRadio app on my smartphone.

    Only certain smartphones have an activated a FM chip inside the device so that you can listen to your local K-LOVE station through the NextRadio App.  To learn more about NextRadio, see a list of supported devices, or download on Google play go to the NextRadio section on our Mobile Apps page (or click here).

    I click "Listen Online" but nothing happens.

    You may have a pop-up or ad blocker program installed on your computer that is preventing the listen online player from displaying. While many types of pop-up blockers are available on the Internet, most are located within a toolbar and may appear at the top of your browser. Disable your pop-up blocker or instruct it to "allow pop-ups from www.klove.com".

    What happened to the free song downloads on K-LOVE?

    Unfortunately, we are not able to feature free song downloads at this time. To keep up to date with other music-related promotions, text MUSIC to 21947. Standard text messaging rates apply.

    I click "Listen Online" but don't hear sound or hear distorted sound.

    • Check your speaker and/or headphones connections. If using speakers, check to make sure the speakers are on. 
    • Check the sound settings on your computer to insure your speakers and/or headphones are muted.
    • Visit http://get.adobe.com/flashplayer/ and install the latest free version of Adobe Flash Player

    I can listen online but it stops frequently. Can this be fixed?

    This is one of the more common issues seen on the Internet. You may be experiencing interruptions on your Internet connection. This causes the listen online player to re-buffer. If the problem persists, click setup at bottom of the  listen online player and choose low quality. If that doesn’t resolve the issue, contact us.

    I want to listen online but it isn't working. Do you have any suggestions?

    If you are just getting started, click the listen online button at the top of the screen and our player will launch. If you are having further problems, try clearing your cache and cookies on your browser. Warning: By deleting your cookies, you will delete any previously stored information (passwords, personal information, auto-filled forms).

    Why does this look different in Internet Explorer 8?

    This player has been optimized to use Internet Explorer 9 and higher.  While it may not be to most optimal experience, we have created it in a way that will at the very least provide you with the ability to listen to K-LOVE.  We recommend you upgrade to the latest version of Internet Explorer or the following browsers: Google Chrome, or Firefox.

    What is the Encouraging Word and how do I sign up?

    The Encouraging Word is a daily Bible verse that K-LOVE sends via email to those who sign up for it. If you would like to receive it, please sign up. If you don’t receive a confirmation within 24 hours, please contact us.

    How do I find Encouraging Word verses from the past?

    Visit our Encouraging Word archive page to see those sent out during the past 30 days.

    Do you have a search feature on your site?

    The search box at the top of the screen allows you to search content on our website, and many sections have individual searches focused on those specific sections.

    If you cannot locate a particular item or selection, contact us and we'll help you find it.

    How do I make K-LOVE my home page?

    To make K-LOVE your home page, follow the following steps:

    Internet Explorer
    Click on "Tools" menu at the top of your browser and then "Internet Options". Under the "General tab", type "www.klove.com". Click "OK".

    Mozilla Firefox (Windows)
    Click on "Tools" menu at the top of your browser and then "Internet Options". Under the "General tab", type "www.klove.com". Click "OK".

    Mozilla Firefox (Mac)
    Go to "Firefox" in the menu bar, then "Preferences". In the "General" section, under "Home Page:" type "www.klove.com". Close the window.

    Go to "Safari" in the menu bar, then "Preferences". In the "General" section, under "Home Page:" type "www.klove.com". Close the window.

    Google Chrome
    Click the wrench button in the upper right hand corner of your browser, and go to "Options". Under "Homepage" click "Open this page:" and type in www.klove.com. Click "Close".

    Don't see your question? Contact Us
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