I click "Listen Online" but nothing happens.
You may have a pop-up or ad blocker program installed on your computer that is preventing the listen online player from displaying. While many types of pop-up blockers are available on the Internet, most are located within a toolbar and may appear at the top of your browser. Disable your pop-up blocker or instruct it to "allow pop-ups from www.klove.com".
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Can I still listen with Windows Media Player?
From the Listen Online player, click setup. On the player setup screen, select Windows Media Player and the desired quality, then click continue. If you’re using a newer Operating System, you may need to following prompts on your browser to install Active X.
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I click "Listen Online" but don't hear sound or hear distorted sound.
- Check your speaker and/or headphones connections. If using speakers, check to make sure the speakers are on.
- Check the sound settings on your computer to insure your speakers and/or headphones are muted.
- Visit http://get.adobe.com/flashplayer/ and install the latest free version of Adobe Flash Player
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I can listen online but it stops frequently. Can this be fixed?
This is one of the more common issues seen on the Internet. You may be experiencing interruptions on your Internet connection. This causes the listen online player to re-buffer. If the problem persists, click setup on the listen online player and choose low quality. If that doesn’t resolve the issue, contact us.
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I want to listen online but it isn't working. Do you have any suggestions?
Check our Frequently Asked Questions below, and if you're still having problems, contact us and include details of the issue you are trying to resolve.
If you are just getting started, click the listen online button at the top of the screen and our player will launch. If you are having further problems, try clearing your cache and cookies on your browser.
You can delete your cookies by clicking "Tools" in your browser window and selecting "Delete Browsing History." Make sure your cookies are checked and then click "Delete." This area can also be accessed in the "Tools" menu under "Internet Options." There is a section devoted to "Browsing History." Warning: By deleting your cookies, you will delete any previously stored information (passwords, personal information, auto-filled forms).
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I set up the listen online player to use Windows Media but my player gets stuck on "Connecting" or "Ready" and I don't hear any sound.
The Internet connection you're using to listen online is not allowing a commonly used streaming protocol called RTSP. Windows Media Player can easily be configured to bypass the RTSP protocol and use another common protocol called HTTP. To do this, within the Windows Media Player program on your computer, go to the Tools menu and select Options. Then click on the Network Tab and make sure only HTTP is checked. Press OK.
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What is the Encouraging Word and how do I sign up?
The Encouraging Word is a daily Bible verse that K-LOVE sends via email to those who sign up for it. If you would like to receive it, please sign up. If you don’t receive a confirmation within 24 hours, please contact us.
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How do I find Encouraging Word verses from the past?
Visit our Encouraging Word archive page to see those sent out during the past 30 days.
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Do you have a search feature on your site?
The search box at the top of the screen allows you to search content on our website, and many sections have individual searches focused on those specific sections.
If you cannot locate a particular item or selection, contact us and we'll help you find it.
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Can I use the Opera browser to listen online?
Our listen online player does not currently support Opera. However, you can listen online with Internet Explorer (Windows), Firefox (Windows and/or Mac OSX), Google Chrome and Safari (Mac OSX).
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How do I make K-LOVE my home page?
To make K-LOVE your home page, follow the following steps:
Internet Explorer
Click on "Tools" menu at the top of your browser and then "Internet Options". Under the "General tab", type "www.klove.com". Click "OK".
Mozilla Firefox (Windows)
Click on "Tools" menu at the top of your browser and then "Internet Options". Under the "General tab", type "www.klove.com". Click "OK".
Mozilla Firefox (Mac)
Go to "Firefox" in the menu bar, then "Preferences". In the "General" section, under "Home Page:" type "www.klove.com". Close the window.
Safari
Go to "Safari" in the menu bar, then "Preferences". In the "General" section, under "Home Page:" type "www.klove.com". Close the window.
Google Chrome
Click the wrench button in the upper right hand corner of your browser, and go to "Options". Under "Homepage" click "Open this page:" and type in www.klove.com. Click "Close".
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Why can't I see the artist and song title information in the listen online player?
In order to view artist and song title information in the listen online player, download a free copy of Adobe Flash Player.
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